FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Are you open to the Public?
A. Yes, we are open Monday-Friday 7:30am-4pm. We accept visitors by appointment. You can call (714) 369-8277 to schedule an appointment.
Q. Is shipping included in the cost of the equipment?
A. No, shipping is an additional charge that is calculated based off the weight of the equipment and the distance to where it will be delivered.
Q. How do you ship your items?
A. Single units will ship on a pallet, fully assembled. Larger shipments can be shipped on freight trucks or containers. We offer international shipping as well.
Q. How long does shipping take?
A. Preparing an order for shipping takes 5-10 business days. Once it is shipped, transit times vary on the destination location. Once the order ships from the warehouse we provide the customer with all necessary tracking information.
Q. Do you refurbish equipment?
A. No, we sell our equipment as-is, in working condition. We test our equipment to ensure that it is in functioning condition, but do not do refurbishing.
Q. I can’t find what I’m looking for on your website, can you find it for me?
A. We are not able to find specific pieces of equipment due to the nature of our industry. The equipment we receive is what is available on the second-hand market. We update our “New Arrivals” page as we receive equipment and frequently checking back can ensure the best chances in finding a piece of equipment.
Q. Do your California and Georgia warehouses have the same inventory?
A. No, each warehouse has its own inventory. We also do not transfer equipment between warehouses. If you are interested in a specific piece of equipment from one warehouse it must ship from that location.
Q. What payment methods do you accept?
A. We accept; Check, Cash, Wire Transfer, Visa and MasterCard. With check payments, the check must clear before we release the equipment. We only accept credit and debit card transactions face to face and the card must be present. We do not accept American Express or PayPal payments.
Q. Do you sell parts?
A. We sell treadmill belts, running decks and drive belts. You can see our inventory here.
Q. Do you offer equipment services outside the facility?
A. We do not provide that service, but can recommend technicians.
Q. Do you place equipment on hold for interested buyers?
A. No, we do not hold any equipment until it has been paid in-full. Once equipment is purchased you have 5-10 business days to pick the equipment up before we will refund your money and re-sell the equipment.
Q. Do we offer layaway options?
A. We do not offer layaway or financing. All equipment must be paid in-full. If you need help financing, we recommend this company.
Q. Do you warranty your equipment?
A. We do not warranty anything. We are an as-is wholesale provider. Once the equipment is purchased we have a 30-day money back return policy; the customer will be held responsible for return shipping. For this reason, we highly recommend visiting the warehouse prior to making purchases if you can travel to the warehouse.